Returns & Exchanges

At Moonboon, we want you and your little one to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unused products in their original packaging. Should you need to return an item, our streamlined process ensures a quick and easy resolution for your peace of mind.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack the Items

  Carefully place the unused products in their original packaging, ensuring all tags and manuals are included to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.