Frequently Asked Questions
Everything you need to know about shopping with Moonboon.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products sustainably sourced?
Yes, Moonboon is committed to ethical sourcing. We work closely with our manufacturers to ensure high-quality materials and fair labor practices across our entire supply chain.
Do you offer gift wrapping services?
Currently, we do not offer automated gift wrapping, but you can add a personalized gift message to any order during the checkout process.